Return & Refund Policy

We want you to be 100% satisfied with your GripLab gear. If something isn't right, you have 14 days from the date of delivery to request a return.1. Conditions for Returns

• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (order number) is required.
• Custom orders or sale items are not eligible for return.

2. Return Process

• To start a return, contact us at luc.chaverot@gmail.com.
• Once your return is accepted, we will provide the shipping address.
• Note: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment (Mollie/Credit Card) within 5-10 business days.

4. Damaged Items

• If your item arrives damaged (e.g., Force Board sensors or EyeSend prisms), please contact us immediately with photos for a replacement.